Return Policy and Return Form

We are a very reasonable company and more than happy to work out arrangements that keeps 'you' the customer happy. Our terms, conditions and policies are outlined below for your convenience. Please don't hesitate to get in touch with us with any questions or queries you have about PITAKA and our products.


We guarantee our product for a six-month period from the day it ships. Please be aware that natural materials will change over time. Our warranty covers standard use of your phone and the case. We do not cover damage from abuse, exposure to moisture, extreme temperatures, and impacts (such as dropping your phone). Warranty is only valid with the original purchaser with a valid order# and matching email address.

About Drops

The PITAKA 5 layers cross lamination was designed to ensure the natural material is as strong and durable as possible. If you drop your phone, it is possible for the case to get damaged. Although we would not expect this from a minor fall, our warranty doesn't cover damages from drops. If you are the type of person who is frequently dropping their phone or device then maybe PITAKA isn't for you (however we do offer discount replacements… see below.)


To thank you for your loyalty if you break your case for any reason we will offer you a 40% discount off the current retail price of a replacement. **TERMS: Limited to identical product. Only usable once. Deal not valid if we are no longer in production of the product **

Natural Material Variations

Each of our products are unique because of the natural materials they are made from. Bamboo and other natural materials all have their own unique colourings and grains. Also, each computer has it's own unique screen settings. For these reasons we do not offer returns for a dissatisfaction with the colour or grain of the product you receive in comparison to what you see on our website.

Exchanges & Replacements

All exchanges will be made only with the identical product ordered. Offers for replacements or discounted replacements are only valid when the exact product is still in production and not discontinued or out-of-stock. At any time, PITAKA reserves the right to place products out-of-stock or to discontinue them indefinitely.

International Shipping

We ship worldwide. The customer is responsible for any custom fees, import duties, or taxes that may be imposed by your country's customs department.

Non-PITAKA Made Devices & Property

PITAKA is not responsible for any damage to iPhones, iPads, or any hardware or devices used with our products. Our warranty excludes, without limitation, any scratching or surface damage to any non-PITAKA product. Additionally, PITAKA is not responsible for any costs of replacing personal property or costs of recovering or reproducing any program or data stored in a device used with a PITAKA product.

Pricing & Billing

PITAKA reserves the right to change the pricing of the products we sell at any time for any reason. We also reserve the right to not honour typographical errors which may cause incorrect pricing on our website.

You will be charged the full amount when you place your order even if your item is not shipping for an extended period.


The preceding terms and conditions govern the sale by PITAKA between you the buyer and PITAKA. By placing an order with us you acknowledge that you have read, understand, and agree with our terms and conditions. Please notify us, prior to placing an order, if you disagree with any of these terms and conditions. We reserve the right to alter our terms and conditions at anytime for any reason.

Download Sample Return Form