WARRANTY PERIODS (Begins from delivery date)

Product Category	Model	Standard Warranty Period
Phone Cases	Air Case, MagEZ Case, MagEZ Case Pro,MagEZ Case Pro 2, MagEZ Case 2, New MagEZ Case Pro	2 months
For Apple Watch	Air Case for Apple Watch Series	2 months
	Carbon Fiber Watch Band	1 year
	Power Dongle for Apple Watch	1 year
For Tablets	MagEZ Case for iPad Pro/Air	2 months
	MagEZ Case 2 for iPad Pro/Air	2 months
	Card Clip	2 months
	MagEZ Folio	2 months
	MagEZ Stand	1 year
Chargers	Single Device and Multi-Device Wireless Chargers +	1 year
	MagEZ Juice 2, MagEZ Mount Qi, MagEZ Juice, MagEZ Bar, MagEZ Mount Qi Desktop, Air Essential, Air Quad/Air Quad Lite, Air Tray, Air Omni, Air Omni Lite,MagEZ Car Mount Pro, MagEZ Power Bank
For Cars	MagEZ Mount/MagEZ Car Mount Lite (including mounting bases)	2 months
	Smart Car Charger Adapter	1 year
AirPods Cases	Air Pal for AirPods 1&2, Air Pal Mini for AirPods 1&2, Air Pal Mini for AirPods Pro, MagEZ Case for AirPods Pro	Cases	2 months
		Wireless charging funciton	1 year
Wallets	MagEZ Wallet (UE)	Magnets	1 year
	MagEZ Wallet 2 (UE)	Others Parts	Lifetime
Accessories	MagEZ Digital Travel Kit	1 year
	MagEZ Card Sleeve (2)	2 months
	Tempered Glass	2 months
	C to C Cable	1 year
Others	Air Omni (Lite) Travel Pouch	2 months
	MagEZ Case & Versatile Magnetic Power Bank Kit	1 year
	MagEZ Case & In-Car Wireless Charging Kit	1 year

Warranty Details

• Our warranty guarantees that all items will be free from material and engineering defects and works as advertised.
• A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and wireless charging functionality.
• Exclusions: The warranty does not extend to damage from abuse or on purpose, normal wear and tear, alterations, or misuse, demagnetization of magnetic strip bank cards, cosmetic damage that does not affect functionality (such as scratches, stained magnets, or fading logos). Any damage to, loss of the cardholder’s contents, loss of use, loss of data, or similar are not covered.
• The warranty is non-transferable and only covers the original end-user purchaser. PITAKA will only authorize the warranty claim if the product was purchased from an official store.
• Customers must provide a valid order number or matching email address to make a claim.

TO MAKE A CLAIM

To make a claim, or if your shipment arrived damaged or defective, please contact us at aftersales@ipitaka.com for a quick solution.

7-DAY MONEY BACK GUARANTEE

Sometimes, we know that our products don’t quite meet your expectations, and we sincerely apologize for this. If you experience this, please contact aftersales@ipitaka.com as soon as possible and provide us with complete product and package pictures within seven days of purchase. We will then arrange after-sales service as quickly as possible.

All items may be returned or exchanged within seven days from when it was delivered. PITAKA owns a Return Merchandise Authorization, so you will only pay for return shipping and insurance fees.

Please note that to be eligible for returns, the item(s) must be in their original condition when received, including all product documentation, and shipped within three days.

To exchange a product quickly, we recommend applying for a refund and placing a new order. Please allow approximately one week for your refund to be processed after we receive your return.

If a package or item delivered to you arrives damaged, please refuse the shipment or contact us (aftersales@ipitaka.com) immediately. Please retain all packing materials unless instructed otherwise by PITAKA. Claims for damaged or missing items must be reported immediately or within three days of receipt of your shipment. PITAKA will not be responsible for lost or damaged returned shipments.

Important Notice: engraved items or customized items are not refundable.

HOW TO PREPARE A RETURN OR EXCHANGE?

To claim a return or exchange, please first email us (aftersales@ipitaka.com) to file a claim. Please include your PO number, name, address, and phone number (including area code) with the name of the item and a description of the problem.

We will evaluate the claim at our discretion within 3-5 business days after receiving your email. If the application meets our manufacturing defects, we will begin to process the claim. You may be requested to get the claimed product or part(s) at the warranty location. Once the product or parts are received with the repair order number, we will refund your processing and repair fees or replace your product at our discretion.

If sending a MagEZ Wallet, we recommend using a service like UPS or FedEx, which will give you a tracking number. Once your Wallet is safely in our hands, the warranty process will begin. We recommend that you securely package your items in original packing materials. We are not responsible for lost or stolen articles.

PAYPAL RETURNS

PayPal orders will be credited back to your PayPal account. Please allow up to 1 week for your account to be credited.

CREDIT TO YOUR CHARGE CARD

Credit card purchases will be refunded to the credit card or account used on the original purchase. Please allow up to 1 week from the date that PITAKA has received your return for your account to be credited.

You may wish to contact your credit card company on posting guidelines as they can vary.

If you made a purchase of US$1000 or higher using a bank wire, and are an International customer, your refund will take approximately three weeks from the date of the return’s receipt.

For bank wire purchases under US$1000, please allow 3-4 weeks. Bank wire refunds are posted to the account from which they originated.

SHIPPING CHARGES

Shipping charges, including special handling and any other related costs, are non-refundable.

Please do not use a collect on delivery service.

If you receive any portion of your order damaged, please contact us before returning the items. PITAKA will not reimburse you for any unauthorized shipping expenses incurred.

Please retain all shipping materials for the courier pick up and inspection.

If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion.

We will not reimburse you for overnight, express, or other specialized services.

CANCELLING OR CHANGING AN ORDER

If you would like to change or cancel an order, please contact us as soon as possible. We will attempt to accommodate order changes to the extent possible before shipping confirmation. Some changes may result in a shipping delay.

We cannot accommodate changes or cancellations on special order requests and orders that have already shipped.

If your order has already shipped, please contact us to set up a merchandise return once you have received it.

‘FREEBIE’ TERMS & CONDITIONS

Free gifts are not for resale and will not be replaced if lost or stolen.

Free gifts are provided on an “as is” basis (with its present look or condition) without further warranty. These include but are not limited to, lost, misplaced, destroyed, or stolen free gifts once they are claimed. These gifts are not redeemable for cash and cannot be transferred or exchanged.

Shipping

FREE WORLDWIDE SHIPPING

All orders of $30 and over (including sale and closeout items) qualify for free express shipping, except for the out-of-delivery-area (ODA).

All orders use premium express delivery service based on recommendations from our freight forwarder.

We dispatch within 24 working hours (pre-sale items excluded) unless in the case of a force majeure. Normally, the item will ship from a warehouse (US/CA/AU/EU/UK/HK) near to your location, but it will ship from another warehouse to avoid delays in the case of out-of-stock conditions.

Shipping Time: 2-10 business days.

Please consider due to the recent pandemic conditions, some parcels might experience delays, please contact support@ipitaka.com if you have any questions.

The customer is responsible for any customs fees, import duties, or taxes imposed by your country’s customs department.

Shipping carrier delays, weather delays, or international customs inspection delays are beyond our control.

If you do not receive your item on time, please contact us for further assistance.

ODA (OUT-OF-DELIVERY-AREA) AND DELIVERY TO REMOTE AREAS

Additional shipping charges may occur for ODA delivery or delivery to remote areas that are difficult to reach, e.g. islands, ski resorts, military operation areas etc. Transit time for shipments to these regions may be longer.

The carrier defines ODA delivery as delivery to a remote area only before shipping. They may contact you with additional charges.

Business addresses in the city center of Hong Kong are recommended, as we will use SF Express. You may incur an extra charge of approximately HKD16-20 for areas outside of the city. If this occurs, please contact us.

OTHER:

• 1. Customers must first send a clear photo or video of the damaged or defective product and the shipping package before we can consider issuing an RMA. Please use good lighting, and take the picture at a close to medium distance so that we can identify and verify the issue(s).
• 2. Customers need to pay the return shipping fee first. After PITAKA has received the returned product and confirmed it is faulty, the return shipping cost will be refunded based on a valid return receipt of up to a maximum of 50 USD. If our technical team determines the item is not DOA, PITAKA will not compensate for the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
• 3. Product returns must be via one of PITAKA’s approved shipping methods. Our after sales team can provide you with further details.